Hoddle FAQs

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USING HODDLE APP

How quickly can I deposit and withdraw digital assets?

Deposits of your digital funds are usually accomplished in a fast and timely manner of ~5-15 minutes with HODDLE. Withdrawals may take up to 24 hours after the predetermined cutoff time for HODDLE to safely deliver your digital assets back to your original wallet.

How often can I withdraw my digital assets?

Currently, you are able to withdraw two times a day. Every morning before 1100 (11:00 am) UTC and every evening before 1700 (5:00 pm) UTC the officer responsible for the approvals of withdrawals checks and approves any pending withdrawals. Note that UTC is the Coordinated Universal Time and does not account for daylight savings time. Coordinated Universal Time (UTC) and Greenwich Mean Time (GMT) are not measured the same. Be sure to check your local time in UTC to ensure proper timing and to minimize delays for making withdrawals.

Can I immediately deposit digital assets with HODDLE without KYC/AML?

Yes, you can deposit your digital assets with HODDLE without KYC/AML. Although, should you lose your private keys from your wallet that the digital assets were initially deposited from, not the HODDLE private keys, you will not be able to withdraw your digital assets.

What happens if I get locked out of my account?

First, you should attempt to click on FORGOT PIN and take the steps necessary to recover your PIN or to create a new one.

If this doesn’t work, contact HODDLE and we will assist you through a verification process involving KYC/AML to help you regain access to your digital assets.

How do I verify myself?

You can click on the settings icon > Verify yourself 

Submit the following for verification

  1. Tell us about yourself 
  2. Take a photo of your ID or passport
  3. Provide your proof of address
  4. Take a security selfie

Can I create multiple wallets on my HODDLE App?

Yes, you can set up multiple wallets for different purposes. You can have wallets set up for a rainy day fund, dream vacation, children’s college funds, and others. Make HODDLE work for your personal needs by dividing up savings for whatever you deem to be the most important in your life.

Can I add multiple wallets to withdraw funds from to then deposit into the vault?

Yes, you can add additional wallets under the digital asset of your choosing to deposit from multiple sources into your HODDLE vault.

What documents do I need to open an Individual Account with HODDLE?

  1. Photo
  2. One piece of government issued Photo ID, including address
    • Passport
    • National Identity Card
    • Drivers License

What documents do I need to open a Business Account with HODDLE?

  1. Company Incorporation Document
    • MOA
    • COI
    • Incumbency Certificate
    • Other relevant documents
  2. Document from Board of Directors with authorization to Authorized Signatory
  3. Authorized Signatory Information – same as Individual

Can I use HODDLE on a “Jailbroke” phone?

Using HODDLE through any phone which has been subject to unauthorized modifications (“Jailbroken”) may cause security vulnerabilities and is strictly prohibited. We cannot accept responsibility for any losses arising out of your use of HODDLE through a Jailbroken device and you agree to indemnify us for any loss caused to us through your use of a Jailbroken device.

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TECHNICAL QUESTIONS

Does the HODDLE TouchID make the HODDLE app more secure?

HODDLE uses the native operating system TouchID to allow a greater ease of use in accessing the app. Using the TouchID on your mobile device does add a layer of security for anyone attempting to gain unauthorized access to your phone, though.

Can I deposit or withdraw digital assets to my HODDLE account using a desktop computer rather than my mobile phone?

No, you will need to download the HODDLE App from the Google Play Store to deposit or withdraw digital assets with HODDLE. We do not provide a desktop version of the app at this time.

Which app stores carry the HODDLE App?

Currently, the HODDLE App has been launched on the Google Play Store. Coming soon, we will launch it in the Apple App Store. Visit the website for updates  or subscribe to the HODDLE email list to be first to find out news and updates on the HODDLE App.

How do I change my PIN?

You can click on the settings icon > Set New Pin > I KNOW MY CURRENT PIN 

  1. Enter old PIN
  2. Enter new PIN
  3. Confirm new PIN

You can click on the settings icon > Set New Pin > LOST PIN > Reset Pin

  1. A One-Time-Password will be sent to your registered email address
  2. Input the OTP from your email into the Verify OTP screen on our HODDLE App
  3. Enter new PIN
  4. Verify new PIN

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OUR SERVICE

How are the fees associated with my account collected?

All fees, based on the account of your choosing, will be deducted directly from your funds held in the vault. Accrued fees are charged at least once a month or upon early withdrawal. For further information, visit the Terms and Conditions.

If I lose the private keys to my return wallet, can I provide a new or different private key?

Yes, if you have fully verified your account details by providing the requested documentation for KYC/AML, HODDLE can help you recover your digital assets by adding a new return address. This will require a rigorous verification process that may take several days to ensure the safety and security of your digital assets being withdrawn to a new wallet.

Can I send/receive funds inside the vault with other HODDLE users?

Currently we don’t allow transactions within HODDLE between users. Future versions of HODDLE will allow users to send/receive digital assets with other account holders within the HODDLE app. Visit the website for updates  or subscribe to the HODDLE email list to be first to find out news and updates on the HODDLE App.

Can I send funds to someone else outside of the vault?

Currently, HODDLE doesn’t allow 3rd party payments to other accounts outside of HODDLE. Your digital assets on deposit will only be returned directly to the original address they were deposited from. Future versions may allow it as we continue to upgrade the HODDLE App and its ecosystem.

Can the vault where my digital assets are stored be compromised?

The vault is provided by a globally reputable 3rd party and is fully covered with insurance. 

Are HODDLE custodial services better than individual cold storage?

Each individual has their own specific needs when it comes to privacy, security, and storage for their digital assets. We have all heard the stories about individuals losing millions worth of digital assets due to the loss of their  passwords. HODDLE can give you peace of mind knowing that your digital assets are stored in a highly secured vault using private keys provided by HODDLE. With that also comes full insurance and protocols to secure your digital assets in case of any security breaches. 

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LEGAL QUESTIONS

Are my digital assets insured?

HODDLE provides insurance up to 22 million EUR per occurrence for all of your digital assets stored with us.

Who are you fully insured and licensed from?

Lloyd’s of London, generally known simply as Lloyd’s, is an insurance and reinsurance market located in London, England.

Will you provide insurance on more Altcoins/Cryptocurrencies?

Yes, with the continual upgrades to the platform in upcoming months we have plans to deploy more digital assets that will be covered under our insurance keeping them safe and secure with HODDLE.

Please, subscribe to our email list to receive updates on release dates of new digital assets that will be insured by HODDLE.

Where can I find the Insurance Certificate and Account Statement?

In the HODDLE App, click on the REPORT icon. The Transaction History page will come up. You can find the Insurance Certificate and Account Statement forms here to be downloaded.

Where is HODDLE based?

Your digital assets deposited with HODDLE are stored in the vault at the Almas Tower in Dubai, United Arab Emirates. According to the 2020 Global Law and Order Report by global analytics firm Gallup, the UAE was ranked in the top ten countries in the world for security and personal safety.

What happens to my digital assets if I unexpectedly pass away?

We understand that a death in the family can be very stressful and full of uncertainties. HODDLE will work closely with the executioner of the will and our lawyers to satisfy the demands of the HODDLE account holder’s will in a timely manner.

Will my data be shared with 3rd parties?

No, we will only share your data with our insurance company and auditors. You will not receive unsolicited marketing promotions from 3rd parties in accordance with the General Data Protection Regulation (GDPR).