Technical Support Engineer, Remote

Dubai, UAE

Hoddle is a leading digital asset technology platform providing fully insured storage deep-cold storage for crypto assets.

Department:          Operations Management

Role:                          Technical Support Engineer

Location(s):             Dubai, United Arab Emirates

Remote:                   Yes

Time:                         Full-time or Contract


  • Operations
    • Investigate user inquiries and provide premium support via phone, email, or chat.
    • Follow through with user inquiries through to resolution, in a timely manner.
    • Ensure customer happiness and engagement by providing the users with a high level of experience; which may be achieved by effective and quick support.
    • Properly triage and escalate unresolved issues to appropriate internal teams.
    • Prioritize and manage several open user inquiries, amongst different communication channels, at a time.
    • Take over and update a manuscript containing the most common user inquiries.
    • Participate in an on-call rotation to handle high priority queues
    • Must work in a defined shift, as required by the business; weekend support may be required.

Skills & Experience

  • Understanding of new fintech technologies including blockchain.
  • Plus if Operations experience in a fast-paced startup environment



  • 4+ years of work experience in a technical support role.
  • Strong problem-solving and troubleshooting skills.
  • Fantastic English communication skills, both verbal and written.
  • Experience with Help Desks and ticketing systems.
  • Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth.
  • Familiarity with blockchain based products.